FEATURES
A CUP ABOVE: The Cup of Excellence is the ultimate coffee origin experience
by Julie Beals

NOT YOR GRANDMOTHER'S TEAROOM
by Bruce Richardson

NASCORE RECAP

FULL STEAM AHEAD: A sweet spin turns a before-bedtime drink into a coffeehouse staple
by Chris Ryan

YOU DON'T HAVE TO KNOW EVERYTHING
by Ian Boughton

TAMING TOUGH CUSTOMERS: Turn complaints into business-building opportunities
by Shelly Thacker Meinhardt

DEPARTMENTS
THE GREEN CAFÉ: Every bean coutns on the Internet
by Karen Cebreros

THE WHOLE CUP: Coffee treasures in Hamburg
by Sherri Johns

ROASTERS REALM: Demystifying organic certification
by Tom Becklund